Frequently Asked Questions

Frequently Asked Questions2021-04-08T10:57:54-06:00

We consider it a privilege to clean your home and our duty to do so in a safe and responsible way.  Read our COVID-19 Update.

What is the cost of my cleaning?2021-04-08T08:44:46-06:00

Fees are based on the size, condition and frequency of the service for your home or office.

How do I pay?2021-05-11T06:40:31-06:00

The Clean Image of Tucson accepts cash, checks, major credit cards, money orders and PayPal. We also accommodate direct deposit payments. Payment is due at the time of service. A $20 fee is applied to all returned checks.

Do I supply the cleaning supplies and equipment?2021-04-08T08:43:55-06:00

We supply everything necessary to clean your residence or commercial space. We use green products, unless you ask for any other specific product(s). This might impact your service fees.

How do you access my home?2021-04-22T09:32:23-06:00

We must be able to access your home in one of three ways:

You may leave a key on file in our key safe.
You may leave a key with your doorman.
You may meet the cleaner.

How many people will clean my home?2021-04-22T09:32:43-06:00

One (1). Occasionally, our cleaners work in teams of two.

Will I always have the same cleaning team?2021-04-22T09:33:09-06:00

We make every effort to send the same cleaning team each time. Occasionally, we might use a different staff member due to unforeseen circumstances or time off. You can have peace of mind knowing that The Clean Image LLC provides an extensive and detailed training program for each of our employees to ensure consistent cleaning outcomes.

Do I have to do anything before the cleaning?2021-04-22T09:34:03-06:00

We ask that you take a few minutes the evening before to pick up any clothing, toys and other household items that might be lying around. If you are not able to do that, you may be subject an extra fee of $25 called NPU (non pick up).

What is the cancellation policy?2021-05-11T06:41:38-06:00

If it is necessary to cancel or skip your regular cleaning day, The Clean Image requires 24-hour notice so that we can make the appropriate changes in our schedules. If no notification is given, you will be charged a fee of half of the cost of the cleaning service.

Do you provide references?2021-04-08T08:39:43-06:00

Yes, we do upon request and you can also view our reviews under testimonials. We have received the Super Service Award on Angie’s List since 2012.

What if my cleaning falls on a holiday?2021-05-11T06:43:32-06:00

If your scheduled cleaning falls on a holiday The Clean Image LLC observes, we will contact you to reschedule your cleaning date.

For Vacation Rental cleanings, holiday and weekend cleanings are subject to a $25 extra fee. Contact us for details.

How do I provide feedback on my cleaning?2021-04-22T09:38:31-06:00

Your feedback, whether positive or negative, is fundamental and extremely important to us so we can continue to improve our services and know that you are satisfied.

You can provide feedback in the following ways:

By submitting the Feedback Form sent by our system after every cleaning
By calling our office directly and speaking to our management team: (520) 400-8262
By emailing us directly to:

Do I have to sign a contract?2021-04-08T08:40:01-06:00

If you choose to use our services, we will ask you to fill out a Client Information Sheet/Service Agreement which requires your signature. This agreement in no way commits you to any specific length of use of our services. You may cancel our services at any time.

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