Frequently Asked Questions

Fees are based on the size, condition and frequency of the service for your home or office.

The Clean Image of Tucson accepts cash, checks, major credit cards, money orders and PayPal. We also accommodate direct deposit payments. Payment is due at the time of service. A $20 fee is applied to all returned checks.

We supply everything necessary to clean your residence or commercial space. We use green products, unless you ask for any other specific product(s). This might impact your service fees.

We must be able to access your home in one of three ways:

You may leave a key on file in our key safe.
You may leave a key with your doorman.
You may meet the cleaner.

One (1). Occasionally, our cleaners work in teams of two.

We make every effort to send the same cleaning team each time. Occasionally, we might use a different staff member due to unforeseen circumstances or time off. You can have peace of mind knowing that The Clean Image LLC provides an extensive and detailed training program for each of our employees to ensure consistent cleaning outcomes.

To help us provide the best cleaning experience, we ask that you please:

• Once the job is scheduled, access to the property must be guaranteed. A lockbox code, gate code, key, or someone available to provide access must be arranged in advance.

• Make sure your home has running water and electricity available on the day of the cleaning.

• Take a few minutes the evening before to pick up clothing, toys, and other household items that may be lying around. This allows our team to focus on cleaning your home thoroughly. If you are not able to do that, you may be subject an extra fee of $25 called NPU (non pick up).

Thank you for helping us prepare your home for a great cleaning!

If it is necessary to cancel or skip your recurring cleaning day, The Clean Image requires 24-hour notice so that we can make the appropriate changes in our schedules. If no notification is given, you will be charged a fee of half of the cost of the cleaning service.

For a first time cleaning (one time cleaning). A 50% deposit is required to reserve your appointment. This amount is non-refundable in the event of a same-day cancellation or a missed trip.

Yes, we do upon request and you can also view our reviews under testimonials. We have received the Super Service Award on Angie’s List since 2012.

If your scheduled cleaning falls on a holiday The Clean Image LLC observes, we will contact you to reschedule your cleaning date.

For Vacation Rental cleanings, holiday and weekend cleanings are subject to a $25 extra fee. Contact us for details.

Your feedback, whether positive or negative, is fundamental and extremely important to us so we can continue to improve our services and know that you are satisfied.

You can provide feedback in the following ways:

By submitting the Feedback Form sent by our system after every cleaning
By calling our office directly and speaking to our management team: (520) 400-8262
By emailing us directly to: info@cleanimagetucson.com

If you choose to use our services, we will ask you to fill out a Client Information Sheet/Service Agreement which requires your signature. This agreement in no way commits you to any specific length of use of our services. You may cancel our services at any time.