Frequently Asked Questions

How do I get an estimate?

Call our office for a FREE no-obligation estimate right over the phone. We can give you a preliminary estimate based on the size of your home. The next step would be to make an appointment so we can more formally introduce our company to you.
What you can expect during this visit:

We will take a tour of the areas of your home you wish to have us clean
We will go over any special requirements, needs and expectations
We will talk about the frequency of cleaning that you wish for us to provide
We will talk about pricing
We will review security details

If you have pets, we would like to be introduced to them and their personalities
We will establish a cleaning plan and schedule

What is the cost of my cleaning?

Fees are based on the size, condition and frequency of the service for your home or office.

How do I pay for your services?

The Clean Image of Tucson accepts cash, checks, major credit cards, money orders and PayPal
We also accommodate direct deposit payments
Payment is due at the time of service
A $20 fee is applied to all returned checks.

Do I supply the cleaning supplies and equipment?

We supply everything necessary to clean your residence or commercial space. We use green products, unless you ask for any other specific product(s). This might impact your service fees.

How do you access my home?

The Clean Image of Tucson must be able to access your home in one of three ways:
You may leave a key on file in our key safe
You may leave a key with your doorman
You may meet the cleaner.

How many people will clean my home?

One (1), Occasionally, our cleaners work in teams of two.

Will I always have the same cleaning team?

We make every effort to send the same cleaning team each time. Occasionally we might use a different staff member due to unforeseen circumstances or time off. You can have peace of mind knowing that The Clean Image provides an extensive and detailed training program for each of our employees to ensure consistent cleaning outcomes.

Do I have to do anything before the cleaning?

We ask that you take a few minutes the evening before to pick up any clothing, toys and other household items that might be lying around as this would be time consuming for the cleaning team to do and more costly to you.

What is the cancellation policy?

If it necessary to cancel or skip your regular cleaning day, The Clean Image requires a 48-hour notice so that we can make the appropriate changes in our schedules. Same day cancellations will incur a $30 fee.

Do you provide references?

Yes, we do upon request and you can also view our reviews under testimonials. We have received the Super Service Award on Angie’s List since 2012.

What if my cleaning falls on a holiday?

If your scheduled cleaning falls on a holiday The Clean Image observes, we will contact you to reschedule your cleaning date.

How do I provide feedback on my cleaning?

Your feedback whether positive or negative is extremely important and valuable to us. You can provide feedback in the following ways: By filling out a Communication Card we leave after each cleaning
By calling our office directly and speaking to our management team: (520) 400-8262
By emailing us directly to:

Do I have to sign a contract?

If you choose to use our services, we will ask you to fill out a Client Information Sheet/Service Agreement which requires your signature. This agreement in no way commits you to any specific length of use of our services. You may cancel our services at any time.