Frequently Asked Questions

Fees are based on the size, condition and frequency of the service for your home or office.
The Clean Image of Tucson accepts cash, checks, major credit cards, money orders and PayPal We also accommodate direct deposit payments Payment is due at the time of service A $20 fee is applied to all returned checks.
We supply everything necessary to clean your residence or commercial space. We use green products, unless you ask for any other specific product(s). This might impact your service fees.
We must be able to access to your home in one of three ways: You may leave a key on file in our key safe You may leave a key with your doorman You may meet the cleaner.
One (1), Occasionally, our cleaners work in teams of two.
We make every effort to send the same cleaning team each time. Occasionally we might use a different staff member due to unforeseen circumstances or time off. You can have peace of mind knowing that The Clean Image LLC provides an extensive and detailed training program for each of our employees to ensure consistent cleaning outcomes.
We ask that you take a few minutes the evening before to pick up any clothing, toys and other household items that might be lying around, If you are not able to do that you might be incur an extra fee of $25 call NPU (non pick up).
If it is necessary to cancel or skip your regular cleaning day, The Clean Image requires a 24-hour notice so that we can make the appropriate changes in our schedules. If not notification is done It will be a fee of half of the cost of the cleaning service.
Yes, we do upon request and you can also view our reviews under testimonials. We have received the Super Service Award on Angie’s List since 2012.
If your scheduled cleaning falls on a holiday The Clean Image LLC observes, we will contact you to reschedule your cleaning date.
Your feedback whether positive or negative is extremely important and valuable to us. You can provide feedback in the following ways: By filling out a Communication Card we leave after each cleaning By calling our office directly and speaking to our management team: (520) 400-8262 By emailing us directly to: info@cleanimagetucson.com
If you choose to use our services, we will ask you to fill out a Client Information Sheet/Service Agreement which requires your signature. This agreement in no way commits you to any specific length of use of our services. You may cancel our services at any time.